Description

Veterinary Assistant/Client Service Representative

Full-Time

Animal Clinic Del Rancho

Scottsdale, AZ

Animal Clinic Del Rancho is looking for a dual Veterinary Assistant/Client Service Representative to join our team as part of the Thrive Pet Healthcare community.

At Animal Clinic Del Rancho, a Thrive Pet Healthcare partner, you will have the support, tools, and resources to elevate your skills. As a hospital deeply rooted in the local community, you will experience the best of both worlds: a genuine local feel with the benefits of Thrive's national resources.

About You

This role is 50% Veterinary Assistant, 50% Client Service Representative. In this role, you'll play an important role in pets' lives by providing comprehensive care throughout their journey. Your life-changing work will range from the hands-on care of facilitating outpatient treatments and performing laboratory tests, to surgery assistance, to support services including admitting and discharging patients, answering and directing calls, and scheduling appointments and surgeries.

Experience & Skills Requirements:

• Has a minimum of 2 years of clinical veterinary experience as either a CSR or Veterinary Assistant
• Approved Veterinary Assistants encouraged to apply!
• Prepare animals and instruments for surgery
• Provide surgical assistance and post-operative care
• Assist in in-room appointments
• Administer medications, and treatments prescribed by a veterinarian
• Possesses a positive work attitude
• Self-motivated
• Excellent communication and organization skills
• Superior client service skills
• Is committed to a stress-free environment for our patients
• Enjoys working in a fast-paced environment

Role Responsibilities:

• Support veterinarians to ensure quality veterinary care, advocate for pets, and educate clients.
• Equally divide time between the front desk and treatment area
• With each hospital function, assist veterinarians and the medical team to maximize productivity and maintain positive patient flow.
• Communicate with clients about individualized pet health concerns and offer guidance on Thrive Membership options, medications, and additional treatments.
• Assist in maintaining relevant, comprehensive medical records with the support of practice systems.
• Obtain relevant health history and information from clients and maintain medical charts.
• Use safe restraining techniques, follow standard protocols, and sustain clean, sterile, organized treatment areas, exam rooms, and labs.
• Be willing to guide, mentor, and support fellow team members.

About the Hospital

At Animal Clinic Del Rancho, our veterinarians have one shared purpose: to provide excellent pet health care with compassion! We promise to promote and respect the human animal bond by providing the best care possible for your treasured companion. We’re proud to offer wellness care, dental, and diagnostic services alongside anesthesia and surgical procedures to the greater Scottsdale, Arizona area! As a AAHA, Cat Friendly Practice, and AVMA accredited clinic, we’re ready to provide the examination and preventative medication your pet needs to live a long, healthy life.

Benefits - our care in action

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:

• Competitive pay
• 401(k) with employer match
• Mental health resources, including 24/7 access to Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Employer-sponsored childcare and elder care
• Personalized care for every family-forming journey
• Discretionary funds and FREE CE courses
• Pet perks and veterinary service discounts
• Student loan management tools and assistance

Provide your best care with more bridges and less barriers.

We listen to your needs and then meet them. Through training and free CE experiences, your career development can flourish. And in our locally rooted, nationally connected community, you’ll be able to make connections, access opportunities and find support with ease.

Support for you is as vital as the support you provide.

You’ll Thrive with Us

At Thrive, you have the opportunity to develop your career in a way that best suits your goals. Take advantage of our comprehensive learning and skill-building programs to enhance your expertise. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program to designed to teach you the fundamentals of running a pet hospital
• Scholarship opportunities and tuition reimbursement
• Move into any specialty, hospital type, or environment - across the nation.
• Leadership training for a thriving and long career in the veterinary profession.

About Thrive

Vet-founded and Austin-born, Thrive Pet Healthcare has expanded to over 380 partner hospitals nationwide, united by a mission to shape the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners.

We bridge general practice, urgent care, specialty, and emergency care, and our locally rooted, nationally connected hospitals benefit from Thrive's extensive resources while maintaining their unique identities.

We believe that supporting our people is the key to helping pets thrive through every stage of life.

Join us where #WeThriveTogether. We provide customizable professional development opportunities, a supportive work environment that values work-life rhythms, and 24/7 mental health support.

At Thrive Pet Healthcare, we are committed to creating a culture where everyone from any background can be heard, respected, and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support, encourage, and celebrate the diverse voices of our teams and the communities we serve.